Refund Policy
Last updated: 6/21/2026
1. Refunds in the first 14 days
If you're not satisfied with your Pro subscription, you can request a full refund within 14 days of your first payment. Applies only to the first billing cycle.
2. Recurring renewals
Monthly renewals are non-refundable. Cancel your subscription before the renewal date to avoid the next charge.
3. How to request a refund
Email support@ecliven.com with the subject "Refund request" and include your account email and the date of the charge. We'll process your request within 5 to 10 business days.
4. Exceptions
Refunds will not be granted in cases of: violation of the Terms and Conditions, abusive use of the Service, or subscriptions previously cancelled with a refund already issued.
5. Payment processing
Refunds are credited to the original payment method through Paddle.com Market Ltd, our merchant of record. Crediting time depends on your bank (typically 5 to 10 business days).
6. Cancellation
You can cancel your subscription at any time from your profile. You'll keep access to Pro features until the end of the paid billing cycle.
7. Contact
Questions? Write to support@ecliven.com.